Privacy Policy

At Palm Paradise Rentals, operated by Palm Paradise Rentals Services LLC, we are dedicated to safeguarding the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable laws, including the General Data Protection Regulation (GDPR) for clients in the European Union (EU), as well as other relevant international privacy regulations. By using our services, including bookings made through our website, Booking.com, Expedia.com, TripAdvisor.com, and VRBO.com, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect various types of information in connection with the services we provide. This includes:

1. Personal Information

• Name, Email Address, Phone Number: Collected during booking and inquiries.
• Payment Information: Collected for processing payments (credit card details, billing address).
• Identification Information: Passport number or national ID for verifying identity in compliance with local regulations.
• Travel Details: Including booking history, travel dates, and accommodation preferences.

2. Non-Personal Information

• Browser and Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages viewed, time spent on the site, and click-through patterns.
• Cookies: Small files stored on your device to improve user experience.

How We Use Your Information

1. To Provide and Improve Our Services

• Process bookings and payments.
• Personalize guest experiences based on preferences and past stays.
• Respond to inquiries and provide customer support.

2. Legal Compliance and Security

• Verify identity and prevent fraud.
• Comply with local and international regulations, including tax and legal requirements.
• Secure our website and protect user data from unauthorized access.

3. Marketing and Communications

• Send promotional offers, newsletters, and updates about our services.
• Conduct surveys to improve guest satisfaction.

Legal Basis for Processing (For EU Clients)

Under GDPR, we rely on the following legal bases to process your personal information:

• **Consent:** When you provide your information voluntarily (e.g., subscribing to our newsletter).
• **Contractual Necessity:** To fulfill our contractual obligations (e.g., processing your booking).
• **Legitimate Interests:** To improve our services and ensure the security of our platform.
• **Legal Obligations:** To comply with applicable laws and regulations.

Privacy and Data Transmission

When you book through online vacation rental platforms, your personal information is transmitted to us by these platforms via our channel manager, Tokeet. The respective privacy policies of these platforms govern the collection and processing of your data. We encourage you to review their privacy policies to understand how your information is handled:

Booking.com Privacy Policy
Expedia.com Privacy Policy
TripAdvisor.com Privacy Policy
VRBO.com Privacy Policy
Tokeet Privacy Policy

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

1. Booking Platforms and Payment Processors

• Booking Platforms: Your information is shared with these platforms for processing bookings and payments.
• Payment Processors: Secure payment gateways to process credit card transactions.

2. Service Providers

• IT and Security Services: To maintain and secure our website.
• Marketing Partners: For sending promotional communications.

3. Legal and Regulatory Authorities

Compliance: Sharing information as required by law, such as tax authorities or law enforcement.

4. Business Transfers

Mergers and Acquisitions: If Palm Paradise Rentals is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Third-Party Disclosures and SMS Messaging
Palm Paradise Rentals Services LLC may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service:
  We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

• Additional Disclosures:

  • Affiliates: We may disclose Personal Data to our affiliates or subsidiaries. However, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.
  • Exclusions for SMS Opt-In Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

International Data Transfers

As a global business, we may transfer your personal information to countries outside your home jurisdiction, including the United States and the European Union. We ensure that such transfers comply with applicable data protection laws, including GDPR, by implementing appropriate safeguards, such as Standard Contractual Clauses.

Your Rights

If you are located in the EU or other regions with similar data protection laws, you have the following rights:

•  **Access:** Request a copy of the personal information we hold about you.
•  **Rectification:** Correct any inaccurate or incomplete information.
•  **Erasure:** Request the deletion of your personal information.
•  **Restriction:** Request the restriction of processing your personal information.
•  **Portability:** Request the transfer of your personal information to another service provider.
•  **Objection:** Object to the processing of your personal information for marketing purposes.

 **Withdraw Consent:** If you have provided consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@palmparadiserentals.com.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes retaining information for legal, tax, and regulatory purposes.

Data Security

We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our site.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any personal information on our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@palmparadiserentals.com
Phone: +1 (386) 387-5070
Phone: +1 (386) 597-0558